
Customer Care
Below you will find essential information to ensure the optimal care and maintenance of your fine jewelry, shipping procedures, and return policies.
Handcrafted Variations
Handcrafted Variations
Each piece in our collection is handcrafted using authentic natural materials. Due to the organic nature of our components, slight variations in color, pattern, and size may occur. We believe these subtle differences make each piece uniquely beautiful and special.
Gentle Cleaning
Gentle Cleaning
Use a soft, lint-free cloth to gently wipe your jewelry. For deeper cleaning, use mild soap and warm water, avoiding harsh chemicals that may damage natural materials.
Storage
Storage
Store pieces individually in provided pouches to prevent scratching and maintain energetic properties. Keep away from direct sunlight and extreme temperatures.
Energetic Maintenance
Energetic Maintenance
To refresh your jewelry's energetic properties, place it under moonlight or near natural crystals overnight. You can also cleanse and purify its energy by burning natural incense such as palo santo or sage.
Processing Time
Processing Time
Each piece is handcrafted upon order, requiring 2-3 weeks for completion
Shipping Methods
Shipping Methods
Free express shipping on orders over $199
Tracking
Tracking
All orders come with tracking information via email, and registered users can monitor their order status by logging into their account
Return Window
Return Window
We understand that sometimes items may not meet your expectations, and we want to make it right. We accept returns and exchanges within 14 days of delivery for store credit only. We welcome your feedback on how we can improve our service.
Conditions
Conditions
Items must be unworn, in original condition with product tags intact, and include all packaging materials.
Process
Process
Contact our customer care team to initiate a return or exchange request.
Contact us
Contact us
We're here to help! Our Customer team is available Monday through Friday, 9 AM to 5 PM CST to answer any questions about your order or our products. Contact us here and we'll get back to you within 48 business hours with the care and attention you deserve. For specific questions about your order or our products, please include your order number when contacting us for faster assistance.
Share Your Journey With Us
Your experience and feedback shape our path forward. Share your stories of how our jewelry has touched your spiritual journey, offer suggestions, or inspire future collections. Every voice in our mindful community helps us grow and evolve.